PRIVACY POLICY
Solid Industries LLC d/b/a Solid Gun Works
Solid Gun Works (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://solidgunworks.com (the “Site”) or use our products and services (the “Service”).
By accessing or using the Site or Service, you agree to this Privacy Policy and our Terms of Use.
INFORMATION WE COLLECT
We may collect both Personal Information and Non-Personal Information.
Personal Information
Personal Information may include:
• Name
• Email address
• Billing address
• Shipping address
• Phone number
• Payment and transaction information
• Order history
• Account login credentials
• Communications you send to us
• Information required by law for regulated purchases
Non-Personal Information
Non-Personal Information may include:
• Browser type
• Device type
• IP address
• Referring and exit pages
• Date and time of visits
• Usage patterns
• Clickstream data
• General analytics data
COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, pixels, tags, scripts, and similar technologies to improve website functionality, remember preferences, analyze traffic, personalize content, and improve customer experience.
You may disable cookies through your browser settings, though some features of the Site may not function properly.
HOW WE USE YOUR INFORMATION
We may use collected information to:
• Process orders and transactions
• Coordinate shipping and delivery
• Provide customer service
• Respond to questions and support requests
• Improve our website, products, and services
• Prevent fraud and misuse
• Send transactional communications
• Send marketing communications where permitted by law
• Comply with legal obligations
PAYMENT PROCESSING
Payments are processed through trusted third-party payment processors. We do not store full payment card numbers on our servers.
SHIPPING AND ORDER FULFILLMENT
We may share only the information necessary to complete delivery services with shipping carriers and logistics providers.
DATA SHARING
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
• Consumer data, including mobile numbers and SMS consent data, is not sold, rented, transferred, or shared with third parties.
• We may use only essential service providers acting on our behalf, such as payment processors, shipping carriers, hosting providers, or messaging platforms, solely to provide the requested service.
• Such service providers may use information only as necessary to perform services for Solid Gun Works and may not use it for their own purposes.
• We do not permit third-party use of consumer data for independent marketing, advertising, analytics resale, lead generation, or any unrelated purpose, even with consumer consent.
SOLID GUN WORKS MESSAGING TERMS AND CONDITIONS
- The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.
- You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@solidgunworks.com or 863-322-5000.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have questions about this messaging program, contact Solid Gun Works at support@solidgunworks.com, call 863-322-5000, or write to PO Box 223, Alturas, FL 33820.
EMAIL COMMUNICATIONS
If you subscribe to our mailing list or make a purchase, we may send order-related emails and promotional communications where permitted by law.
You may unsubscribe from promotional emails at any time using the unsubscribe link in the email.
REGULATED PURCHASE INFORMATION
Certain purchases may require age verification, identity verification, shipping restriction review, transfer coordination, or records required by applicable law.
DATA RETENTION
We retain personal information only as long as reasonably necessary for business operations, legal compliance, tax obligations, fraud prevention, dispute resolution, and customer support.
DATA SECURITY
We maintain reasonable administrative, technical, physical, and contractual safeguards designed to protect your information.
These safeguards may include:
• Secure systems
• Restricted access controls
• Confidentiality obligations
• Vendor oversight
• Monitoring for unauthorized access
No method of transmission over the internet is completely secure.
YOUR CHOICES AND RIGHTS
You may opt out of promotional communications at any time.
• Email: Use the unsubscribe link
• SMS: Reply STOP
• Help: Reply HELP or contact support@solidgunworks.com or 863-322-5000
We may still send transactional or administrative communications related to purchases, orders, fraud prevention, safety notices, or your account.
CHILDREN’S PRIVACY
Our Site and Service are intended only for individuals age 18 or older. We do not knowingly collect personal information from anyone under 18.
THIRD-PARTY LINKS
Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.
U.S.-BASED OPERATIONS
Our business operates in the United States. If you access the Site from outside the United States, your information may be processed in the United States.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
CONTACT US
If you have questions regarding this Privacy Policy, contact:
Solid Gun Works
support@solidgunworks.com
863-322-5000
PO Box 223
Alturas, FL 33820
LAST UPDATED
April 28, 2026